Legal Information—Gogo Host
Last Updated 25/04/2025
Welcome to Gogo Host. This legal information page outlines the terms, conditions, disclaimers, and legal agreements that govern your use of our website, products, and services. Please read this information carefully before accessing or using our services.
- Company Overview
Gogo Host is a web hosting provider committed to delivering reliable, affordable, and secure hosting solutions. Our mission is to empower individuals, small businesses, and large organisations with world-class hosting services tailored to their specific needs.
Registered Company Name: Gogo Host
Business Type: Limited Company
Country of Registration: United Kingdom
Official Email Address: legal@gogohost.co.uk
Customer Support Email: support@gogohost.co.uk
Official Website: https://gogohost.co.uk
- Terms of Service
By using our website and services, you agree to be bound by our Terms of Service, which establish the rules and responsibilities of both Gogo Host and its customers.
Key provisions include:
Account Responsibility: Users are responsible for maintaining the confidentiality of their account information.
Prohibited Activities: Use of our services for illegal activities, spamming, or resource abuse is strictly prohibited.
Service Availability: While we strive for 99.9% uptime, we do not guarantee uninterrupted service.
Termination: We reserve the right to suspend or terminate accounts that violate our policies without prior notice.
- Privacy Policy
We value your privacy. Our privacy policy outlines how we collect, use, store, and protect your personal data.
Key Principles:
Data Collection: We collect information such as name, email, payment data, and website usage.
Data Use: Your information is used for account management, billing, and service improvements.
Third Parties: We never sell your data. Third-party sharing is limited to essential service providers (e.g., payment processors).
User Rights: You have the right to access, correct, or delete your data.
For detailed information, visit our full Privacy Policy here.
- Cookie Policy
Our website uses cookies to enhance user experience and analyze traffic. By continuing to use our site, you agree to our use of cookies as described in our cookie policy.
Types of Cookies Used:
Essential Cookies—For core website functionality.
Analytics Cookies—To understand user behavior and improve our services.
Marketing Cookies—Used to deliver relevant ads and promotions.
Users can manage cookie preferences in their browser settings or via our cookie consent tool.
- Refund and Cancellation Policy
At Gogo Host, we strive to provide top-tier service. If you are unsatisfied, our Refund Policy offers a clear framework for cancellations and refunds.
Overview:
30-Day Money-Back Guarantee: Applies to shared hosting plans only.
Exclusions: Domain registrations, SSL certificates, and custom services are non-refundable.
Cancellation Process: Must be requested through your client dashboard or via email.
Refund Timeline: Refunds are processed within 7–10 business days.
- Domain Registration Legal Terms
When registering a domain with Gogo Host, you agree to abide by ICANN regulations and the specific TLD registry policies.
Key Points:
Ownership: The registrant listed during the purchase holds legal rights to the domain.
Renewals: Clients are responsible for renewing domains before expiration.
Transfer Policy: Domains can be transferred upon request, provided there are no outstanding disputes or charges.
- Acceptable Use Policy (AUP)
Our Acceptable Use Policy ensures that all clients use our infrastructure responsibly.
Prohibited activities include
Spamming or unsolicited emails.
Hosting or distributing malware, phishing sites, or adult content.
Engaging in DDoS attacks or hacking attempts.
Intellectual property infringement.
Violations of the AUP may result in immediate account suspension or termination without a refund.
- Intellectual Property
All content on Gogo Host’s website, including text, graphics, logos, and software, is the intellectual property of Gogo Host or its licensors.
Usage Guidelines:
Do Not Copy: You may not reproduce, distribute, or modify any content without written consent.
Trademarks: Gogo Host and its logo are registered trademarks. Unauthorised use is strictly prohibited.
- Limitation of Liability
Gogo Host is not liable for:
Indirect, incidental, or consequential damages.
Data loss, service interruptions, or revenue loss resulting from use or inability to use our services.
Content hosted by users on our platform.
Indemnification:
Clients agree to indemnify and hold harmless Gogo Host from any claims arising out of their use of our services or violation of our terms.
- Dispute Resolution
We aim to resolve disputes amicably. If issues arise, please contact our legal team at legal@gogohost.com.
Jurisdiction:
Governing Law: This agreement is governed by the laws of [Insert Jurisdiction].
Dispute Venue: Any disputes will be resolved in the courts of [Insert City/Country].
- GDPR Compliance (for EU Clients)
If you are located in the European Union, you are entitled to certain rights under the General Data Protection Regulation (GDPR).
Your rights include:
Right to access and rectify your data.
Right to withdraw consent at any time.
Right to request data deletion.
Right to file a complaint with a supervisory authority.
Contact privacy@gogohost.co.uk for GDPR-related enquiries.
- DMCA Policy
Gogo Host respects copyright laws and follows the Digital Millennium Copyright Act (DMCA).
To file a DMCA complaint:
Email vusie@gogohost.co.uk with:
Your contact details
Description of the copyrighted work
URL of the infringing content
Statement of good faith and authorization
We will respond within 72 hours and take appropriate action.
- Changes to Legal Terms
We may update this Legal Information page from time to time to reflect changes in law or our practices.
Notification:
Changes will be posted on this page with an updated date.
Continued use of our services constitutes acceptance of the updated terms.
- Contact Information
If you have any questions or concerns regarding our legal policies, please contact us at:
Legal Department—Gogo Host
Email: legal@gogohost.co.uk
Phone: +44 01733 601369s
Mailing Address: Redgate Court, Peterborough, PE14XZ
Business Hours: Monday–Friday, 9 AM–5 PM (UTC)