Privacy Policy
Effective Date: 29 May 2025
Last Updated: 29 May 2025
Welcome to GoGoHost (“we”, “our”, “us”). Your privacy is extremely important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website https://gogohost.co.uk, use our services, or interact with us in any way.
GoGoHost is the trading name of Gogo Host, a company registered in the United Kingdom as a Limited Company. This Privacy Policy is intended to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant legislation.
If you have any questions about this privacy policy, please contact us at legal@gogohost.co.uk.
Who We Are
Company Name: Gogo Host
Business Type: Limited Company
Country of Registration: United Kingdom
Registered Website: https://gogohost.co.uk
Legal Contact Email: legal@gogohost.co.uk
Support Contact Email: support@gogohost.co.uk
What Personal Data We Collect
We collect various types of personal data from our users to deliver our web hosting services efficiently and securely.
Information You Provide to Us:
Full Name
Email Address
Phone Number
Billing Address
Payment Information
Domain Registration Details
Support Inquiries and Correspondence
Account Login Credentials (hashed)
Automatically Collected Information:
IP address
Browser type and version
Operating system
Referring URLs
Date and time of access
Pages visited
Device identifiers
Cookies and usage data
How We Use Your Information
We use your personal data for the following legitimate business purposes:
Account Setup and Management: Creating and maintaining your account with GoGoHost.
Service Delivery: Providing hosting, domain registration, email services, SSL certificates, etc.
Payment Processing: Managing invoices and transactions through secure third-party payment gateways.
Customer Support: Responding to your support queries and resolving issues.
Communication: Sending service notifications, updates, offers, and important account information.
Legal Compliance: Complying with applicable laws, fraud detection, and law enforcement cooperation.
Website Analytics: Monitoring and analyzing usage to improve functionality and performance.
Legal Basis for Processing Personal Data
We process personal data based on one or more of the following legal bases:
Consent: Where you have provided clear permission.
Contractual Obligation: To fulfil our contract with you (e.g., providing web hosting).
Legal Requirement: When necessary to comply with the law.
Legitimate Interest: For business operations that do not override your rights and freedoms.
Sharing and Disclosure of Data
We do not sell your personal data. However, we may share data with trusted third parties under the following circumstances:
With Service Providers:
Payment processors (e.g., Stripe, PayPal)
Domain registrars
Server and network providers
Email and CRM platforms
Security monitoring tools
Legal Requirements:
We may disclose your information if:
Required by law, court order, or government regulation.
Necessary to investigate or prevent fraud, security breaches, or technical issues.
Business Transfers:
In the event of a merger, sale, or acquisition, personal data may be transferred to new ownership, subject to existing privacy commitments.
International Data Transfers
While we are based in the UK, some of our service providers operate globally. We ensure that any data transfers outside the UK or EEA are compliant with applicable data protection laws using
Standard Contractual Clauses (SCCs)
UK adequacy regulations
Binding Corporate Rules (where applicable)
Cookies and Tracking Technologies
GoGoHost uses cookies and similar tracking technologies to improve user experience and gather analytics. These may include:
Essential Cookies: Required for website functionality.
Performance Cookies: Collect anonymous usage statistics.
Functionality Cookies: Remember your preferences.
Advertising Cookies: Track browsing for personalised ads (with your consent).
You can manage your cookie preferences via your browser settings or through our cookie banner.
Data Retention
We retain personal data only for as long as necessary for the purposes outlined in this Privacy Policy, including:
Account and billing data: Retained for up to 6 years after account closure for tax and legal purposes.
Support tickets and correspondence: Retained for quality assurance and training, typically for up to 2 years.
Analytics data: Retained in aggregated and anonymised form indefinitely.
Your Data Protection Rights
Under the UK GDPR, you have several rights regarding your personal data:
Right to Access: Request a copy of the data we hold about you.
Right to Rectification: Request corrections to inaccurate or incomplete data.
Right to Erasure: Ask for your data to be deleted under certain conditions.
Right to Restrict Processing: Temporarily limit processing if accuracy is contested or under legal dispute.
Right to Data Portability: Receive your data in a commonly used format to transfer elsewhere.
Right to Object: Object to processing based on legitimate interests or for direct marketing.
To exercise any of these rights, contact legal@gogohost.co.uk.
Data Security
We implement strong administrative, technical, and physical safeguards to protect your personal data, including:
SSL/TLS encryption for data transmission
Firewalls and DDoS protection
Regular server updates and vulnerability scans
Role-based access control
Encrypted storage for sensitive data
Despite our efforts, no system is entirely foolproof. You are also responsible for keeping your account credentials secure.
Children’s Privacy
GoGoHost services are not intended for individuals under the age of 18. We do not knowingly collect data from children. If you believe a minor has provided us with personal data, please contact us to delete the information.
Third-Party Links
Our website may contain links to third-party websites or services. This privacy policy does not apply to external sites, and we are not responsible for their privacy practices. We recommend reading the privacy policies of any third-party services you interact with.
Automated Decision-Making
We do not use your data to make automated decisions that have a significant impact on you without human involvement.
Marketing Communications
With your consent (where required), we may send you promotional emails or newsletters. You can opt out at any time by:
Clicking the “unsubscribe” link in any marketing email
Adjusting your preferences in your account dashboard
Contacting support@gogohost.co.uk Transactional emails related to your account or services will still be sent regardless of marketing preferences.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The latest version will always be available at https://gogohost.co.uk/privacy-policy
Material changes will be communicated to you via email or through your account dashboard.
Contact Information
If you have any questions, concerns, or data requests, please contact us at:
Legal Department
Email: legal@gogohost.co.uk
Customer Support
Email: support@gogohost
Website: https://gogohost.co.uk
Company Name: Gogo Host
Country of Registration: United Kingdom
Supervisory Authority
If you believe your data has been misused or your rights violated, you may lodge a complaint with the UK’s supervisory authority:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/
Helpline: 0303 123 1113
Thank you for trusting GoGoHost with your data. We are committed to protecting your privacy while delivering top-tier web hosting services.