Report Abuse Policy—GoGoHost
Effective Date: 29 May 2025
Last Updated: 29 May 2025
Website: https://gogohost.co.uk
At GoGoHost (“we”, “our”, “us”), we are committed to maintaining a secure, ethical, and legally compliant hosting environment for all users. Our Report Abuse Policy outlines how users, law enforcement, and third parties can report suspicious, harmful, or illegal activity involving any services hosted by GoGoHost.
This page ensures transparency and clarity around the process and helps protect the digital ecosystem from misuse or violations.
Company Information
- Registered Company Name: Gogo Host
Business Type: Limited Company
Country of Registration: United Kingdom
Website: https://gogohost.co.uk
Abuse Reporting Email: abuse@gogohost.co.uk
Legal Contact Email: legal@gogohost.co.uk
Support Contact Email: support@gogohost.co.uk
What Is Considered Abuse?
- Abuse can take many forms. We define “abuse” as any use of our services that violates applicable laws, industry standards, our Terms of Service, or poses harm to individuals, organisations, or systems. This includes, but is not limited to:
Illegal Activities
Hosting or distributing child sexual abuse material (CSAM)
Involvement in terrorist activity
Drug trafficking
Financial fraud, phishing, or impersonation scams
Hosting pirated or copyrighted content without authorization
Network & Server Abuse
Denial-of-Service (DoS) or Distributed DoS (DDoS) attacks
Brute-force attacks and port scanning
Malware, viruses, ransomware distribution
Spamming (including email spam, forum spam, or comment spam)
Intellectual Property Violations
Trademark infringement
Copyright infringement (DMCA-related)
Counterfeit products or fraudulent websites
Other Violations
Phishing and fake login pages
Hate speech or content promoting violence
Harassment or stalking behavior
Data scraping or harvesting without consent
Hosting deceptive, fraudulent, or misrepresented services
How to Report Abuse
If you suspect or are a victim of any abuse originating from GoGoHost’s network or services, please report it promptly by sending a detailed email to:
📧 Email: abuse@gogohost.co.uk
In your report, please include the following information:
The URL or IP address involved
Nature of the abuse (e.g., phishing, spam, malware)
Date and time of the incident (preferably in UTC)
Any supporting evidence (screenshots, logs, email headers, etc.)
Your contact information (name, email, organization – optional)
Relevant legal or copyright documentation (for DMCA/IP claims)
We recommend including as much detail as possible to allow for a faster and more accurate investigation.
- DMCA Takedown Notices (Copyright Abuse)
If your copyrighted content has been used or distributed without permission via GoGoHost services, you can submit a Digital Millennium Copyright Act (DMCA) takedown notice.
Please send your notice to: abuse@gogohost.co.uk
A valid DMCA notice must include:
Your full legal name and contact details
A clear description of the copyrighted work
The exact URL or IP address where the infringing material is hosted
A statement that you have a good faith belief that the use is not authorized
A statement under penalty of perjury that the information is accurate
Your electronic or physical signature
Notices that do not include these elements may be delayed or dismissed. We will respond in compliance with UK and international copyright law.
- Response Times
We aim to acknowledge all abuse reports within 24 to 48 hours. Depending on the nature and complexity of the abuse, the full investigation may take longer.
High-risk content (e.g., CSAM, malware, phishing): Immediate action may be taken without prior notice.
DMCA/IP claims: Reviewed within 3 business days.
Spam & general abuse: Reviewed within 5 business days.
Please note: Filing false or abusive claims may result in legal action or termination of your account.
What Happens After a Report?
- After receiving your abuse report:
Acknowledgement – You may receive confirmation that your report was received.
Verification – Our abuse team will verify the claim and assess its legitimacy.
Investigation – We may contact the account holder or review logs, files, and other evidence.
Action Taken – Based on severity, we may:
Issue warnings
Suspend or terminate the offending account
Remove or block access to harmful content
Report the incident to legal authorities
We will take all reasonable steps to protect the confidentiality of the reporting party where required.
Law Enforcement & Government Requests
GoGoHost cooperates with UK and international law enforcement agencies. All legitimate requests, subpoenas, and court orders should be sent to:
📧 Email: legal@gogohost.co.uk
Subject Line: “Law Enforcement Request
We will only disclose customer information in compliance with applicable laws, including the Investigatory Powers Act 2016 and the Data Protection Act 2018.
Abuse from External Sources
If you believe an abuse complaint has been wrongly directed to you (e.g., your website or server is being impersonated or spoofed), contact us immediately. We will assess and provide clarification if your systems are not the source of abuse.
Additionally, for issues where the abuse originates outside our infrastructure, we recommend contacting the host or registrar of the actual domain in question.
Prevention and User Responsibilities
All GoGoHost users are expected to comply with our:
Terms of Service
Acceptable Use Policy
Privacy Policy
As a user, you are responsible for:
Securing your CMS, plugins, and dataases
Updating and patching your software regularly
Monitoring email and DNS records
Preventing unauthorized access or misuse of your account
Using strong passwords and 2FA
Failure to meet these responsibilities may result in service suspension or account termination.
Abuse Appeals
If your service has been suspended or your content removed due to an abuse report and you believe it was a mistake, you have the right to appeal.
To appeal:
Email: abuse@gogohost
Include your Customer ID or domain name
Provide a detailed explanation and supporting evidence
We will review your appeal within 5 business days and provide a written outcome. Repeated abuse or misuse of the appeal process may result in permanent suspension.
Protecting the Reporting Party
We respect the privacy of those who report abuse. Your identity will not be shared with the account holder without your explicit consent, unless legally required.
We also take appropriate measures to ensure retaliation or harassment does not occur due to reporting.
SEO Best Practices and Transparency
GoGoHost is committed to maintaining high standards in:
Ethical hosting practices
Transparency in abuse handling
Fast response to abusive content
Continuous improvement of user security
This makes GoGoHost a trusted hosting provider in the UK with a solid reputation for protecting customers, intellectual property, and online safety.
Contact Information
For abuse-related inquiries, please contact:
Abuse Department
📧 Email: abuse@gogohost.co.uk
🌐 Website: https://gogohost.co.uk
Legal Department
📧 Email: legal@gogohost.co.uk
Customer Support
📧 Email: support@gogohost.co.uk
Updates to This Policy
GoGoHost reserves the right to update or amend this Abuse Policy at any time. Any changes will be posted on this page with an updated “Last Revised” date.
We encourage users to review this policy regularly to stay informed.
Thank You for Helping Us Stay Secure
We appreciate your efforts in reporting abuse. Your vigilance helps us keep the GoGoHost network safe, fair, and reliable for everyone.